Terms and Conditions

Key Points from the Terms and Conditions

Reservation and payment

To sign up for a tour, you must submit the reservation form together with the tour fee. This tour fee is held, but not collected, until all bookings associated with your chosen tour have been made. Upon confirmation of these bookings, we will accept your payment and email you details of your tour. This email represents validation of your Travel Contract with Hidden Japan Travel and will include details of your accommodation and itinerary.

Documents

Documentation related to your chosen tour will be sent electronically.

Insurance

You are recommended to take out adequate and appropriate travel insurance for your tour. You must as a minimum have insurance cover for medical expenses (including medical repatriation).

Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check insurance policies.

Changes and Cancellation

We reserve the right to change the contents of the Travel Contract or cancel the Travel Contract under certain conditions. Please read the full Terms and Conditions for details of these conditions. If we change/cancel the contract, we will explain the reason to you. Changes/Cancellation may happen prior to the start of a tour or after it has begun.

You may, at any time, cancel the Travel Contract by paying to us a cancellation fee as specified below. In cases where you wish to cancel a booking prior to receipt of the Travel Contract, no cancellation fee will be incurred. There are some conditions in which cancellation of the Travel Contract does not necessitate a fee. Please read the full Terms and Conditions for more detail.

Cancellation fees are as follows:

Multi-day tours

Days prior to commencement of the tour Cancellation Charge
21+ No charge
8-20 20% of tour price
2-7 30% of tour price
1 50% of tour price
After departure or no show 100% of tour price

One-day/half-day tours

Days prior to commencement of the tour Cancellation Charge
10+ No charge
8-10 20% of tour price
2-7 30% of tour price
1 50% of tour price
After departure or no show 100% of tour price

Any disputes will be resolved according to Japanese law.

Still have some questions?